Shipping Policy

COVID-19 Update

Our warehouses are fully operational. Due to COVID restrictions, there may be delays in dispatch and in shipping to you. This is because our warehouses and the courier networks are facing challenging conditions and surges in demand.

Normally, your order will be with you in 2-5 days, depending on your location.

In the majority of cases at the moment, your order will be with you within 5-10 days from order (unless it’s a Pre-Order – see below!).

During times of exceptionally high demand, the delivery may take longer than 10 days.

If you have not received a tracking link via email for your order within 14 days of placing the order, please contact us and we’ll check the order’s status for you. If after receiving your tracking link, you have not received your order within a further 14 days, please also contact us, as there may be issues in the shipping network.

Whatever happens, rest assured we will get you your Cellustra Red Light Therapy,  Thank you for your patience.

WHERE DO WE SHIP?

We ship worldwide. We ship from various locations depending on your location. Some of our warehouses include the United-States, Canada, Europe & our main factory in Shenzhen, China.

WHICH SERVICES DO WE USE?

We use expedited services with UPS, DHL, FedEx, and more. We try and choose the fastest service at the most affordable prices.

** Delivery times may vary during holiday seasons and busy periods. If you have placed a pre-order, all items will be dispatched when the pre-order is ready to ship.

*** Important note on PO Boxes: We are unable to deliver to PO Box addresses due to size and weight restrictions.

Will I have to pay import taxes and customs?

Your order may be subject to import taxes, customs duties and fees levied by your country. Please check your country’s import fees prior to checking out.

Pre-orders

What is a Pre-order?

When Cellustra products are not currently available in our warehouse, we may offer them on a pre-order basis. That means you can still buy the product, and you’ll be placed in a queue to receive it as soon as it ships to our warehouse, in the time estimated on the page for the item you’ve chosen.

Do I have to pay for the product in full when I pre-order, or can I reserve it with a depost?

Pre-orders are charged in full at the time of purchase. At this time we don’t offer reservations

When will my pre-ordered item ship?

All items available to pre-order have an estimated delivery time on the product page. Please make sure you are happy to wait until the estimated delivery time when you place the order.

Can I get a specific delivery time for my pre-ordered Item?

The estimated delivery time is approximate and your order may ship earlier or later depending on warehouse availability and delivery partner timings. Rest assured all orders are processed in the order they are received. We cannot guarantee a delivered-by date.

My estimated delivery time has passed and I haven't received a shipping update. When is my order being delivered?

The estimated delivery time we gave you when you pre-ordered was approximate, and it’s possible that it could be delayed by a few days. Rest assured that all orders are processed in the order we receive them.